A home for your hair tie
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SHIPPING INFORMATION

Your order will be dispatched within one business day from the date of the order. We ship to all countries (excluding U.S.) accepted by Australia Post International Registered Post, EMS or DHL Express.

Shipping within Australia:

  • Standard (3-5 business days) - $8.00

  • Express (1-2 business days) – $12.00 or FREE on orders over $100

Shipping outside of Australia:

  • Standard (up to 11 business days) - $18 or FREE on orders over $100

  • DHL Express (up to 5 business days) - $25

RETURNS AND EXCHANGE POLICY

We offer a full refund or exchange for change of mind on unworn, unused, undamaged items still in original packaging when notified within 14 days of purchase.
We do not offer exchanges or refunds on sale items and promotions.
We do not refund the shipping cost on any returned orders.

Returns/Exchange Process

If your item(s) fits the above criteria, please email care@forestore.co and we will send you a Returns Form where you can choose to return, exchange or receive a store credit. Please complete this and send back to us with the item(s) to be returned/exchanged in the parcel.

The address for returns will be provided on the Returns Form. We must receive the item(s) within 14 days of issuing the Returns Form. We recommend a tracking number be used for all returns shipping. We are not responsible for returns damaged or lost in transit.